Refund policy

Returns

Our return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  We only offer a refund on faulty or broken items.  All issues, wrong item received or damaged items must be received within 7 days of purchase date. 

Any order that has been picked up in person and transported by yourself cannot be claimed as we take no responsibility for the way you have transported it.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. goods such as Wax, Dye, Fragrance Oils & Wicks cannot be returned. We also do not accept products that you have decided you do not like or have changed your mind.  Please note painted glassware should not be put through dishwashers and should be cleaned by hand with a soft dry cloth, refunds or replacement will not be given for glassware placed through a persons dishwasher.
Additional non-returnable items:

Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@artisancandlesupplies.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged and is within the 7 day period. If you need to exchange it for the same item, send us an email at info@artisancandlesupplies.com.au and send your item to: Unit 9/5 Parkes Street Cockburn Central Western Australia AU 6164.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Unit 9/5 Parkes Street Cockburn Central Western Australia AU 6164

You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.